Cancellations and refunds

BNJ Marketing App is run by Bianca Joseph, trading as BNJ Development, in South Africa (“we”, “us”). Contact: info@bnjdevelopment.co.za. We want this to be simple and fair.

Free trial

The 7-day trial is free and needs no card. If you don’t choose a plan, nothing is charged and your trial simply ends.

Cancelling

• You can cancel any time in the app (Settings → Plan) or by emailing us.
• Your plan stays active until the end of the month you’ve paid for, then stops. You won’t be charged again.
• Your business page and bookings stay available after cancelling, unless you ask us to delete your account.

Refunds

• Changed your mind? If you ask within 7 days of your first payment, we’ll refund that payment in full.
• After that, monthly payments aren’t refunded for part of a month, because you keep access until the month ends.
• If you were charged by mistake (for example twice, or after cancelling), we’ll refund the incorrect amount in full.
• Refunds go back to the card you paid with, usually within 5–10 working days, depending on your bank.

Failed payments

If a monthly payment fails, we’ll let you know and try again over a few days. If it still can’t be collected, creating new posts pauses until it’s sorted out — your existing posts, business page and bookings keep working.

Your rights

This policy doesn’t take away any rights you have under South African consumer law.

To cancel or ask for a refund, email info@bnjdevelopment.co.za from the email address on your account.